***When buying any product from us, you automactically agree to these terms as soon as the item is purchased.***
We only ship to the address which can be confirmed by your credit card company.
We charge the 8.25% Sales tax in CA.
The sales tax rate is subject to change at any time.
Six months against frame failure of bicycles.
Two months against parts failure of bicycles . The manufacturer will replace any parts fails during warranty period.
Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. You will be responsible for labor and both way shipping costs associated with warranty replacements.
Known liability insurance arranged by manufacturers.
Items not covered by warranty after the sale
Labor for assembly and adjustment.
Any scratches or dents to wheel, fenders, fork, or frame in shipping.
Any damage to the threads of pedals, cranks, stem, seat, seat post clamp, and front wheel axle.
Rips in seat material.
Flat tires unless it's reported in 72 hours after the package is delivered.
Missing nuts or bolts unless it's reported in 72 hours after the package is delivered.
Gear or brake adjustment. Adjustment is considered as a part of assembly.
Any alteration made or aftermarket part installed on bike by customer.
Wear and tear to bike, tires or components.
Damage as a result of any bike accident.
If any damage is found AFTER the freight carrier leaves and has NOT been noted on the freight bill, the damaged part must be returned for replacement, and the shipping fee is on purchaser's cost. Please email the detail symptoms and pictures of the damaged part to our RMA Dep. (email@example.com) within 72 hours, and we will contact the manufacturer for you and send you the instructions.
Do not return Items to us without receiving instructions. If an item is to be returned for replacement, you must first receive our instructions or a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.
Our return policy for bikes does not cover minor scratches found on the frame or any part of the bike. Every possible effort is made to ship you a defective free bike. Only 2-3 % bikes shipped in the past have been found with any scratches that have occurred during shipping. We have the sole right to accept or reject such claims.
The returned merchandise must be in like new condition, no scratch, with original packaging and literature. We'll send you a refund, less shipping charges.
We do not accept returns if there is Abuse from OFF road riding, jumps, rust, neglect, crash damage, theft, water damage, salt, use of motor or controller in an inappropriate application, or improper installation.
Your merchandise is non-refundable after 10 days of its original purchase date.
Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please e-mail (firstname.lastname@example.org) to submit a request of RMA number.
Any return of merchandise when authorized will incur a 20% re-stocking fee.
No packages will be accepted without a Return Authorization Number written on the box.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via FedEx, UPS, or U.S. Postal Service (U.S.P.S.).
A value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that shipping charges are not refundable.
NOTE: Terms are subject to change.